Terms & Conditions
Prices
Prices are in $CDN.
Shipping Costs
Shipping costs are as they appear on the product page.
Shipping rates for large volume orders, heavy weight orders, orders shipping to Nunavut, Yukon, North West Territories or remote locations will be calculated on an exception basis, after the order is placed.
You will be contacted for approval of shipping costs before the order is booked.
Invoices
You will receive an emailed copy of your paid invoice within 1 week of placing your order.
Backorders
Our target is to ship orders within 2 business days, 90% of the time.
If an item is backordered for more than 7 days you will be contacted and asked if you would like to keep the order active.
If one or more items on an order are backordered, the order will normally be held until it can be shipped complete to minimize shipping / handling costs.
Returns
We do not accept open box returns. If you have any product questions please contact us at (613) 256-4454 before ordering. Our product experts will be happy to answer your pre-sales questions.
Defective Merchandise
Defective merchandise can be returned within 30 days of purchase for full refund.
All returns must be returned prepaid and accompanied by an original invoice and an authorized RMA number obtained from Lucinda Technology Solutions.
All credits will be placed on the credit card or PayPal account used for the original purchase. Processing a return of defective merchandise can take 2 to 3 weeks.
Contact: solutions@lucindatech.com
Warranty
This product is covered by a 5 year manufacturer's warranty.
Taxes
Sales tax (HST, GST or GST+PST) applicable to the delivery destination will be added during the checkout process.
Exceptions:
1/ Customers outside of Canada.
2/ Domestic, eg. federal government offices with provincial PST exemption.
For exceptions, please contact us at (613) 256-4454 before placing order.
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