Returns & Refunds

If you have any product questions please contact us at (613) 256-4454 or email us solutions@lucindatech.com before ordering. Our product experts will be happy to answer your pre-sales questions.

  • No returns for items valued at less than $200.
  • We do not accept open box returns. 
  • Returns of unopened merchandise is at the discretion of Lucinda Technology Solutions and must be accompanied by an RMA number
  • Acceptance of returned items is at the sole discretion of the inspection authority at the receiving department.
  • A 25% re-stocking charge applies.
  • Packages must be returned prepaid. For your protection, please use UPS, Fed Ex or Insured Parcel Post for shipment.
  • Processing your return or exchange can take 2 to 3 weeks. All credits will be placed on the credit card or PayPal account used for the original purchase.
  • Please allow 1-2 billing cycles for the credit to appear on your statement.

Contact: solutions@lucindatech.com for authorization.

Please note :
* Items not in their original packaging/Suitable for resale will NOT be accepted
* Items returned without first obtaining authorization for the return from Lucinda Technology Solutions will be rejected and the buyer will be responsible for paying the shipping cost to retrieve the item(s)
* Shipping charges on returned item(s) for exchange will NOT be refunded, and the buyer will be responsible for the return shipping charges of the exchanged item(s)

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